Simplify Family Lawyers is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, enquiry information, meeting dates, phone and facsimile numbers, your former partner’s name and contact details and details about your personal circumstances.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.simplifyfamilylawyers.com.au, from media and publications, from your professional advisors, from your former partner or his or her representative, from other publicly available sources, from cookies and from other third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to you, marketing, for our internal records and to improve our services and our operations. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

When you access the website www.simplifyfamilylawyers.com.au our Internet Service Provider may use cookies to make a record of your visit and log information such as your server address, the pages you accessed and documents downloaded, the previous site you have visited, and the type of browser you are using. We may or may not use that information. If it is accessed, it may be analysed to help us manage or improve the operation of our website or marketing practices.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

–        For the primary purpose for which it was obtained;

–        For a secondary purpose that is directly related to the primary purpose;

–        With your consent; or

–        where required or authorised by law.

We do not sell or trade personal information. 

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

–        For the primary purpose for which it was obtained;

–        For a secondary purpose that is directly related to the primary purpose;

–        With your consent; or

–        where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

We may disclose your personal information to a third party for the purpose of instructing that party to collect outstanding legal fees.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Simplify Family Lawyers will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Simplify Family Lawyers

Level 2, 35 Outram Street

WEST PERTH  WA  6005

admin@simplifyfamilylawyers.com.au

0488 440 287